Future-proof and patient-centred innovation was the objective of the ‘playground’ organised by Well Design and UMCU, during a one week Co Creation session in collaboration with Utrecht University of Applied Sciences, UMC Utrecht and Muzus.
In consultation with specialists in the fields of health care, design, gaming and trend watching, Well Design outlined the future outpatients’ clinic 2020 and associated services. Focus has shifted to prevention with an important role for mental well-being and self-management.
Information and prevention, mental well-being, diagnostics and treatment were classified according to privacy levels. Persona user scenarios showed a consultation can be quick and efficient, or less quick and more focused on human interaction, depending on individual (out)patient needs.
MiMe, the future Electronic Patient Record (ERP), puts (out)patients in charge and becomes a personal tool that reflects your health. MiMe records, manages and communicates your fitness, and can coach you during therapy. A useful tool for both patient and health care provider.
SYNTENS: “Inspiring example of a co-design project”
Designing the new UMCU Outpatient Clinic began with what it’s all about: consultations.The key question was “How do you achieve the best and evenly matched consultations between doctors and patients in a consultation room that is in keeping with wishes of both parties?”
An intensive and inspiring Co Creation session provided necessary key insights and became the basis for the new design. Together with UMCU staff (carers, ICT, Technical Department), patients and their families, WeLL Design created visualisations and true scale models. Immediate feedback to project groups proved to be a good move, as this generated extensive and enthusiastic support within UMCU.
An excellent example of co design: doctors, nurses and patients contributed with ideas and are now the ambassadors of this wonderful outcome. Realisation and evaluation; the consultation room scored 8.5 out of 10 in a six month survey among specialists and patients! The room upgrades the consultation, it is multi-functional and versatile.
The design is now the starting point for the complete building plans of UMCU’s new Outpatient Clinic.