The industrial design of the nurse call system was done by WeLLDesign, after they won a pitch in which they had to compete with an American and another European design agency.
Over the past years, Ascom has acquired product lines for nurse call systems. The three existing lines had to be assembled into a new system, in combination with a new global design. WeLLDesign examined the most important design elements of Ascoms’ visual brand identity, combined with global design trends for healthcare products. Based on this, the sketch phase started.
The team of WeLLDesign consisted of industrial designers and mechanical engineers, working in close cooperation with the international team of Ascom located in the USA and Europe. They communicated via Skype in the afternoon.
It was a major challenge to fit the desired cutting edge technology and electronics in a compact housing, which allowed for maximum modularity.
The phases of the design process consisted of:
The previous outlined process resulted in the introduction of the Ascom Intelligence 5.0 Nurse Call. The new appliances are custom made for caregivers and is one of the most flexible, yet comprehensive, systems available. Thereby, all communication is enriched with valuable context. This ensures that the right information is delivered to the right caregiver at the right time for appropriate responses when and where needed.
Ascom Telligence initiates the efficient management of tasks and calls, in a way that caregivers can easier handle and follow those calls. This enables them to react with minimum hassle.
The workflow buttons of the Ascom Telligence, which can be defined by the users itself, enables caregivers to spend more time at the bedside. A simple touch on the button of the device directly connects colleagues. Requests, updates and alarms will go immediately from the patient-room to the laboratory, pharmacy, administration, security and so forth.
The reliable Ascom Telligence provides patients with a powerful voice. Due to the loose voice modules, staff-to-patient communication can easily be extended to care areas. Patients gain more control over their environment, e.g. awning, television, radio, lighting and information systems. Thereby, patients can send a specific demand for help, resulting in quicker responses to patients needs to enhance satisfaction.
The ergonomic path to patient satisfaction
The assortment of Ascom Telligence patient handsets includes all possible, ranging from buttons to call a nurse as well as handsets with a wider range of buttons, that combine nurse call functions with television, radio, awning and lightning.
The Ascom Telligence appliances are intuitive and flexible. This ensures that the right information is delivered to the right caregiver at the right time for appropriate responses when and where needed.
Allows staff to work more efficiently and simultaneously supports the safety of patients with switching material such as patient-room devices, modules attached to both the bed and to the door, an external input module for medical and non-medical devices, pull cords and flexible self-contained speech modules.